Privacy Policy

1. Who We Are

Haven is a yoga and team retreat guesthouse dedicated to providing mindful retreat experiences in the Havelland region.

For any privacy-related questions, you can contact us at:

Email: info@havenhavelland.com

Address: Dorfstraße 33, 14715 Milower Land

2. What Personal Data We Collect

We may collect the following personal data, in line with GDPR Article 6:

Name: To identify you.

Email address: To send updates, newsletters, or retreat information.

Phone number: For communication regarding your bookings or inquiries.

Booking details: To confirm retreat reservations and services.

Payment information: Securely collected and processed by a third-party payment processor.

Preferences and interests: To tailor our services to your needs.

3. How We Use Your Data

We use your personal data for the following purposes, in compliance with GDPR Articles 6 and 9:

Communications: Sending emails with retreat information, updates, offers, and responses to inquiries.

Bookings: Managing retreat reservations and payments.

Legal requirements: Complying with legal obligations such as accounting and tax regulations.

We use MailChimp and Google Mail for managing email communications, and Google Analytics for analyzing website traffic.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds, in line with GDPR Article 6:

Consent: When you sign up for newsletters or provide data via our website.

Contractual necessity: For processing your bookings and retreat participation.

Legal obligations: Complying with applicable laws and regulations.

5. How We Store and Protect Your Data

Your data is stored securely using industry-standard protection measures such as encryption and secure servers.

We ensure that access to your personal data is limited to authorized personnel only, as required by GDPR Articles 32 (Security of Processing) and GDPR Articles 25 (Data Protection by Design and by Default).

Third-party services (e.g., MailChimp, Google) also comply with GDPR and provide industry-standard security.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law (GDPR Article 5(1)(e)).

You may request the deletion of your data at any time by contacting us at: info@havenhavelland.com

7. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes.

However, we may share your data with:

Service providers: Such as booking systems, payment processors, email platforms (e.g., MailChimp), and analytics services (e.g., Google Analytics).

Legal authorities: If required by law, to comply with legal obligations under GDPR Article 6(1)(c).

8. Your Rights Under GDPR

You have the following rights regarding your personal data, in accordance with GDPR Articles 12-23:

Access: Request a copy of the data we hold about you.

Correction: Ask us to correct any inaccurate or incomplete data.

Deletion: Request the deletion of your personal data (“right to be forgotten”).

Restriction: Request the restriction of processing your data under certain conditions.

Objection: Object to the processing of your data for specific purposes, such as direct marketing.

Data portability: Request to transfer your data to another service provider.

Withdraw consent: You can withdraw your consent at any time, particularly for marketing communications, by clicking the unsubscribe link in our emails or contacting us.

9. Cookies

Our website may use cookies to enhance user experience.

You can control your cookie settings through your browser preferences in accordance with GDPR Article 6(1)(f) (legitimate interests).

10. Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations.

The latest version will always be available on our website.

You will be informed of significant changes via email or website notice in compliance with GDPR Article 13.

Effective Date: 08.10.2024

If you have any questions about this policy, please contact us at info@havenhavelland.com